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Firstgroup Plc v Paulley [2014] EWCA Civ 1573

First come first served policy on buses did not breach Equality Act

In a highly publicised decision, the Court of Appeal in Firstgroup Plc v Paulley has held that Firstgroup was not in breach of its duty to make reasonable adjustments in the case of disabled passengers where it operated a ‘first come first served’ policy in relation to wheelchair spaces. In this case Firstgroup’s policy was that if a wheelchair user wanted to board the bus and the wheelchair space was taken, the driver should ask that person to move. If that person refused, the wheelchair user would not be able to board the bus. 

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